Privacy policy
Privacy Policy
Last updated: May 19, 2025
This Privacy Policy describes how Liova (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from liova.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information including your username, password, security questions and other information used for account security purposes
- Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases
- Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, IP address, network information, and interactions with the Services using cookies and similar technologies.
Information We Obtain from Third Parties
We may obtain information from vendors and service providers such as:
- Shopify and ecommerce support providers
- Payment processors for transaction fulfillment
- Advertising and analytics partners using tracking technologies
How We Use Your Personal Information
Providing Products and Services
We use personal information to process payments, fulfill orders, manage accounts, ship products, and provide customer support.
Marketing and Advertising
We may use personal information to send promotional communications and show relevant advertisements. Where required by law, we rely on legitimate interests or consent.
Security and Fraud Prevention
We use personal information to prevent fraud, abuse, and security incidents.
Communicating with You and Service Improvement
We use personal information to respond to inquiries and improve our Services.
Cookies
We use cookies and similar technologies to operate, improve, and analyze our Services. You may manage cookie preferences in your browser.
How We Disclose Personal Information
We may share personal information with:
- Service providers and vendors
- Business and marketing partners
- Affiliates
- Legal authorities when required by law
- Parties involved in business transactions
We do not use or disclose sensitive personal information without consent.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age.
Security and Retention of Information
We implement reasonable security measures. Retention periods depend on legal and operational requirements.
Your Rights
Depending on your location, you may have rights including:
- Access
- Deletion
- Correction
- Portability
- Opt-out of sale or sharing
- Restriction of processing
- Withdrawal of consent
- Appeal
You may exercise your rights by contacting us via email.
International Users
Your information may be processed outside your country. We use lawful transfer mechanisms where required.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Data Controller
For purposes of applicable data protection laws, Liova is the data controller of your personal information unless otherwise stated.